As a busy service management company, you’ll know how tricky it can be to balance planned work with ad hoc urgent breakdown jobs. When you’re constantly needing to reallocate jobs and manage their priority, you need software that can help you adapt speedily to an ever-changing situation. That’s where Call2Field service job management software comes in. Designed to make light work of job allocation, our field service management tools will help you with everything from assigning the right engineer to the job to making sure they have the correct parts and tools required to complete it.
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Call2Field job management software features a number of screens and dashboards that make it easy to manage incoming jobs. There’s an Outlook-style calendar, a location map, call monitor and dashboard featuring all outstanding jobs, which can be colour-coded according to their priority. Information is updated in real time, so it’s always up-to-date. Other benefits of this advanced software include:
Ensure you have the right parts for the job by ordering and shipping the part to the site or engineer directly.
Make sure the right engineer gets the job by allocating skill levels and areas to work in for each engineer.
Call2Field makes sure you have the right Planned Service and Maintenance visit schedules included in the jobs to be allocated for each customer, storing the required service intervals and types and what parts are needed. These schedules then automatically generate jobs when they become due.
Call2Field job management software is for any busy service management company conducting planned maintenance and/or ad hoc jobs. Whether you’re an elevator service company needing to respond rapidly to emergency calls or a catering equipment installer carrying out routine servicing schedules, you’ll find Call2Field helps to streamline your workflow and maximise your efficiency. Here are some of the industries using Call2Field.
Want to learn more about Call2Field job management software? Here are some of our most commonly asked questions about this aspect of the software.
What is Job Management Software?
Job management software is designed to help you prioritise and assign incoming jobs, allowing you to mastermind ordering the right parts as well as ensuring that you can efficiently juggle planned maintenance with ad hoc jobs.
Why is our Job Management Software beneficial?
Call2Field job management software lets you allocate jobs to appropriately qualified engineers so that you can respond to calls in the timely and professional manner your customers expect.
How to use our Job Management Software?
Call2Field job management software is a user-friendly interface with a number of screens that give you real-time information about outstanding jobs. Simply drag and drop jobs to assign them to engineers, and see their locations on a map view if you need to find the nearest available engineer.
Can I use Call2Field Job Management Software on my Mobile?
Yes. As with all aspects of Call2Field, this mobile job management software is accessible from any device, wherever you are. This includes smartphones, tablets and laptops.
Do we need training before using the Call2Field Job Management module?
Training on how to make the most of the job management features of Call2Field will be covered in your general training on the software.
Can I try out the Call2Field Job Management module before purchase?
We recommend watching our online demo to get a better idea of how Call2Field works for job management.
Here’s how some happy Call2Field customers use our job management software to streamline the process of allocating jobs to engineers.
Our office staff & service engineers find the Call2field software user friendly. The RedZebra staff are knowledgeable & helpful.
No more lost or damaged job sheets – now we get information back same day with customers signature.
The Call2Field software enables us to communicate efficiently with our Field based engineers.