News

Here at RedZebra, we’re continually improving our field service software and the related services we offer our customers. We want to keep you up to date with the results so that you can continue to make the most of our sophisticated engineer software. Keep an eye on this page for news about brand new features, software updates, new and improved services and all the other RedZebra news.

Retail Maintenance with Effective Field Service Management

When working in the retail industry, engineers maintaining EPOS systems need to work quickly and efficiently in order to minimise the impact on the business and provide the best possible service to clients. From escalators to fridges and freezers, there are a huge number of problems which can arise when it comes to providing maintenance support for retail. In this guide, we’ll look at the challenges of retail maintenance and how effective field service software can help.

Trends in Field Service Management

If you’re looking to save time, money and improve communication, then the emerging trends in digital field service management should certainly be on your radar. Whether you’re looking to invest in digital field management software for your business, or you simply want to learn more about the latest software trends - we’ll take you through some of the latest updates and their benefits in this guide.

After Sales Service and Support Management

One of the most effective ways to improve customer loyalty, get word of mouth recommendations and improve your reputation is to offer an outstanding after sales service. After all, no business should solely concentrate on new customers in order to generate business, so it’s important to ensure your after sales service is effectively managed. One of the best ways to achieve this is using sales and service management software. But what exactly is this software and how could it help your business to thrive?

The Importance of First Time Fix Rate

Resolving field service issues quickly and effectively is precisely what field service organisations are required to do. One of the key metrics used to measure how well field service teams are performing is first-time fix rate (FTFR). In this post we highlight the importance of this simple metric and offer some tips you can use to make improvements.

3 Ways to Reduce Field Service Costs

Field service organisations need to manage the complexity involved in delivering high quality customer service while at the same time optimising field service costs. While they may be tempted to reduce costs by implementing various quick-fix methods, such as reducing the number of field service personnel, these techniques can have a negative impact on customer service and satisfaction.

Field Service and Connected Field Service - What You Need to Know

Most field service organisations offer scheduled maintenance as part of their servicing contracts. Regular, routine maintenance helps ensure equipment and systems remain continuously operational, minimising downtime and reactive call-outs to fix faults. Many service providing companies are now striving to optimise their field service operations by using data and system insights to help in their quest to keep their client’s equipment running smoothly. In this post we look at how the Internet of Things (IoT) is enabling this whole new approach to field service.

Key Benefits of Predictive Maintenance

Service providing organisations understand how maintenance strategies broadly fall into two main categories: reactive and proactive. Reactive maintenance is the well known fix-repair approach wherein the service provider is called to fix equipment after a failure has occurred. Proactive maintenance is all about avoiding the need for repairs and system downtime by using preventive and predictive maintenance strategies. In this post we look at the key benefits provided by predictive maintenance.

The Pros and Cons of Reactive Maintenance

Why is reactive maintenance important? Because it's inevitable thanks to emergencies and situations beyond your control. It means you don't spend money on maintenance unless you really need to, you don't need to do any time consuming maintenance planning, use any resources, or tie up essential people unless it's strictly necessary. On the other hand there are some serious downsides to leaving maintenance until it's too late. Here's what you need to know about reactive or breakdown maintenance, how it differs from other strategies, and the pros and cons of the approach.

Asset Tracking with the Call2Field Stock Module

Where has that asset got to? It's annoying. It's frustrating. But most of all, when asset management goes wrong it costs time and money. You might even end up losing customers. In a complex world there are plenty of challenges involved in asset tracking. The more assets you have, the harder it is to keep track of them all. Here's how our Call2Field Stock Module asset tracking system keeps tabs on valuable assets and inventory.

Tips to Improve Field Service Productivity

To deliver the best service to customers you need to know where your people are, where your equipment is, how much stock you've got left and a whole lot more. You need a clear, accurate picture of everything that's going on out in the field, away from the premises. We are experts in how to improve field service productivity. If you want to know how to make the most of your field service teams and assets, here are some practical, sensible, actionable productivity tips, designed to maximise it.

6 Common Challenges in Field Service Management

A Field Support Manager has an incredibly wide variety of responsibilities around people, systems, processes, procedures and physical goods. It's challenging, as a busy field service manager, to keep up with all of your roles and field service manager responsibilities. No wonder today's Field Engineer Manager relies on intelligent software to keep everything under control.

15 Years in Field Service Management Software

With 15 years experience in developing and providing state of the art field service management software, RedZebra Software has an enviable pedigree in this field. In this article our founder, Richard Crafts, answers a number of questions on the company background, its development over 15 years along with his predictions for the future of the industry.

5 Reasons why you need mobile field service software

Advances in mobile technology and software now mean that field service teams can be fully enabled to deliver excellent performance and do their jobs efficiently entirely from the field. Smartphones and tablets are now the favoured platforms used by field service teams to interact with their head offices. In this post we look at just 5 of the main reasons why mobile field service software is essential for field service personnel. Find out more

Field service software innovations that improve employee engagement

A happy, engaged field service workforce is more efficient, more productive and provides a higher level of customer service and satisfaction. But field service personnel face many daily challenges which can cause disengagement and unhappiness. In this post we look at how innovations in field service management software are improving employee engagement and making the lives of field service employees far happier.

How field service management software can help with business development

Building and developing a business is not easy, especially when it involves providing field services. The business development process will often require simultaneously cutting costs while at the same time boosting productivity. These two primary aims may appear to be at odds, but with the right field service management software both can be achieved. Fine out more

How to improve customer loyalty with field service management software

Today’s field service engineers and technicians need to be much more than technically skilled and proficient. They need to recognise and respond to customer expectations and provide consistently outstanding customer service. Find out more

5 Signs your business may need field service software

Are you wondering if your field service business will benefit from investing in field service management software? Migrating from tried and tested business practices, relied on for many years, to a new, unfamiliar digital approach is bound to be worrying. But we live in a digital age with customers who have increasingly high expectations. Find out more...

5 Benefits of moving from a paper to a digital business system

Cloud computing and digitisation is transforming the business world. Moving from paper based to digital business systems has become a necessity for organisations providing field services. Find out more...

How much can your business save with field service management software

Many businesses can expect to gain significant savings when migrating to a fully digital system using up-to-date, optimal field service management software. Find out more...

How to choose the best field service management software

When searching for the best field service management software solution for your business you need to clearly understand what’s required to meet your needs, both now and into the future. Find out more...

What is field service management software?

When companies provide a wide range of services in the field, being able to keep track of all the tasks, jobs and requirements can be overwhelming for teams and management. That is where field service management software can help conduct business with greater efficiency and improve business success.

How Field Service Management Can Improve Your Safety Record

Did you know that there are 160 workplace deaths per year in the UK, and that there are over 60,000 workplace injuries which can result in a loss of earnings for a business as well as a liability issue? Field worker safety is an important part of employee management today. Here is how you can employ software to help manage that process.

Digital Transformation In HVAC: How Field Service Software Is Shaping The Industry

The management of front line field service in the HVAC industry is challenging and demanding. There are a multitude of dynamic elements that need to be tracked, monitored and maintained including field service personnel, vehicles and equipment. Find out more...

10 Time Management Strategies For Engineers

Time management may not sound glamorous, but it’s one of those things that underpins everything you do in your professional life (and indeed beyond). As a field service engineer, your days are filled with a multitude of different tasks, and developing effective time management strategies to help you complete them in an efficient manner is critical. Find out more...

6 Ways To Improve Customer Satisfaction, Instantly

Customer satisfaction is the lifeblood of any business. It’s what keeps them coming back for more, and it’s what makes them recommend you to their friends or business contacts. But - at a time when the UK Customer Satisfaction Index shows that customer satisfaction has flatlined - how do you improve customer satisfaction? Find out more...

Digital Transformation in the Field Service Industry

We’re going to be looking at why a digital transformation strategy is a vital part of future proofing your field service business, and the various ways in which your business can benefit from adapting your ways of working.

The Importance of Job Sheets in the Field Service Industry

For the modern field service business, there’s no getting away from the fact that electronic job sheets are the way forward. If your business is still using outdated paper job sheets, it might be time to start thinking about data management in your organisation and how you can bring it into the 21st century. Find out more

Call2Field Version 8.0

After weeks of vigorous testing, we are excited to launch the next version update of Call2Field and show off our new Report Scheduling feature.

Introducing our new website!

We’ve been hard at work behind the scenes over the last few months and we can finally share the results with you. We’re delighted to unveil the brand new RedZebra website!

Call2Field now has a sleek new look and more features

It’s not just our new website that we’ve been working on behind the scenes over the last few months here at RedZebra. We’ve also been hard at work completely rewriting our sophisticated Call2Field software to give you a new release that we’re sure you’ll agree is even bigger and better than the last

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