Here at RedZebra, we’re continually improving our field service software and the related services we offer our customers. We want to keep you up to date with the results so that you can continue to make the most of our sophisticated engineer software. Keep an eye on this page for news about brand new features, software updates, new and improved services and all the other RedZebra news.
With 15 years experience in developing and providing state of the art field service management software, RedZebra Software has an enviable pedigree in this field. In this article our founder, Richard Crafts, answers a number of questions on the company background, its development over 15 years along with his predictions for the future of the industry.
Advances in mobile technology and software now mean that field service teams can be fully enabled to deliver excellent performance and do their jobs efficiently entirely from the field. Smartphones and tablets are now the favoured platforms used by field service teams to interact with their head offices. In this post we look at just 5 of the main reasons why mobile field service software is essential for field service personnel. Find out more
A happy, engaged field service workforce is more efficient, more productive and provides a higher level of customer service and satisfaction. But field service personnel face many daily challenges which can cause disengagement and unhappiness. In this post we look at how innovations in field service management software are improving employee engagement and making the lives of field service employees far happier.
Building and developing a business is not easy, especially when it involves providing field services. The business development process will often require simultaneously cutting costs while at the same time boosting productivity. These two primary aims may appear to be at odds, but with the right field service management software both can be achieved. Fine out more
Today’s field service engineers and technicians need to be much more than technically skilled and proficient. They need to recognise and respond to customer expectations and provide consistently outstanding customer service. Find out more
Are you wondering if your field service business will benefit from investing in field service management software? Migrating from tried and tested business practices, relied on for many years, to a new, unfamiliar digital approach is bound to be worrying. But we live in a digital age with customers who have increasingly high expectations. Find out more...
Cloud computing and digitisation is transforming the business world. Moving from paper based to digital business systems has become a necessity for organisations providing field services. Find out more...
Many businesses can expect to gain significant savings when migrating to a fully digital system using up-to-date, optimal field service management software. Find out more...
When searching for the best field service management software solution for your business you need to clearly understand what’s required to meet your needs, both now and into the future. Find out more...
When companies provide a wide range of services in the field, being able to keep track of all the tasks, jobs and requirements can be overwhelming for teams and management. That is where field service management software can help conduct business with greater efficiency and improve business success.
Did you know that there are 160 workplace deaths per year in the UK, and that there are over 60,000 workplace injuries which can result in a loss of earnings for a business as well as a liability issue? Field worker safety is an important part of employee management today. Here is how you can employ software to help manage that process.
The management of front line field service in the HVAC industry is challenging and demanding. There are a multitude of dynamic elements that need to be tracked, monitored and maintained including field service personnel, vehicles and equipment. Find out more...
Time management may not sound glamorous, but it’s one of those things that underpins everything you do in your professional life (and indeed beyond). As a field service engineer, your days are filled with a multitude of different tasks, and developing effective time management strategies to help you complete them in an efficient manner is critical. Find out more...
Customer satisfaction is the lifeblood of any business. It’s what keeps them coming back for more, and it’s what makes them recommend you to their friends or business contacts. But - at a time when the UK Customer Satisfaction Index shows that customer satisfaction has flatlined - how do you improve customer satisfaction? Find out more...
We’re going to be looking at why a digital transformation strategy is a vital part of future proofing your field service business, and the various ways in which your business can benefit from adapting your ways of working.
For the modern field service business, there’s no getting away from the fact that electronic job sheets are the way forward. If your business is still using outdated paper job sheets, it might be time to start thinking about data management in your organisation and how you can bring it into the 21st century. Find out more
After weeks of vigorous testing, we are excited to launch the next version update of Call2Field and show off our new Report Scheduling feature.
We’ve been hard at work behind the scenes over the last few months and we can finally share the results with you. We’re delighted to unveil the brand new RedZebra website!
It’s not just our new website that we’ve been working on behind the scenes over the last few months here at RedZebra. We’ve also been hard at work completely rewriting our sophisticated Call2Field software to give you a new release that we’re sure you’ll agree is even bigger and better than the last
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