Here at RedZebra, we’re continually improving our field service software and the related services we offer our customers. We want to keep you up to date with the results so that you can continue to make the most of our sophisticated engineer software.

Keep an eye on this page for news about brand new features, software updates, new and improved services and all the other RedZebra news.

Why You Need a Field Service App

Are you looking into the potential of the field service mobile app to deliver mobile field service solutions to your business? It’s not surprising. There’s a quiet revolution going on around the use of mobile service software, with a strong trend for portable, convenient, efficient and powerful mobile based apps. This article reveals all the benefits of field service management app technology.

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The Modern Approach to Field Service Management

Field service management. It’s massive. Has your business tapped into the considerable benefits of today’s excellent field service management tools? If so you’ll already know how many of the everyday challenges you used to face have disappeared with the help of the best service management software.

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How Workforce Software Boosts Employee Experience

Workforce management software supports business excellence in so many practical ways. But it also supports employees, helping them do the best possible job for your customers every time. And that means employee satisfaction. If you’re keen to manage your field staff using a workforce management system you’ll find many of the challenges involved in mobile workforce management scheduling quickly melt away, replaced by greater job satisfaction and even better performance.

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Engineer at home with Job Scheduling Software on laptop

Benefits of a Work Schedule App

Are you busy researching work scheduling software? If so you’re probably all too aware of the many challenges that exist in mobile workforce management. This article reveals everything you need to know about schedule apps for work, including the many benefits of a top class digital work scheduling program.

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Retail Maintenance with Effective Field Service Management

When working in the retail industry, engineers maintaining EPOS systems need to work quickly and efficiently in order to minimise the impact on the business and provide the best possible service to clients. From escalators to fridges and freezers, there are a huge number of problems which can arise when it comes to providing maintenance support for retail. In this guide, we’ll look at the challenges of retail maintenance and how effective field service software can help.

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Trends in Field Service Management

If you’re looking to save time, money and improve communication, then the emerging trends in digital field service management should certainly be on your radar. Whether you’re looking to invest in digital field management software for your business, or you simply want to learn more about the latest software trends – we’ll take you through some of the latest updates and their benefits in this guide.

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After Sales Service and Support Management

One of the most effective ways to improve customer loyalty, get word of mouth recommendations and improve your reputation is to offer an outstanding after sales service. After all, no business should solely concentrate on new customers in order to generate business, so it’s important to ensure your after sales service is effectively managed. One of the best ways to achieve this is using sales and service management software. But what exactly is this software and how could it help your business to thrive?

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The Importance of First Time Fix Rate

Resolving field service issues quickly and effectively is precisely what field service organisations are required to do. One of the key metrics used to measure how well field service teams are performing is first-time fix rate (FTFR). In this post we highlight the importance of this simple metric and offer some tips you can use to make improvements.

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Three ways to Reduce Field Service Costs

Field service organisations need to manage the complexity involved in delivering high quality customer service while at the same time optimising field service costs. While they may be tempted to reduce costs by implementing various quick-fix methods, such as reducing the number of field service personnel, these techniques can have a negative impact on customer service and satisfaction

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