The Coventry-based supplier of intruder alarms, CCTV, access control and fire alarm systems, has good cause this week to celebrate finally tackling the automation of paperwork for its field engineers.

Keeping track of the work done by field technicians in 83 vehicles spread across the country is no mean feat, as Andy Patterson, who runs the country’s leading automotive SMART repair group, knows only too well.

Until six months ago, Pam Green and her administrative colleagues at the London company Technical Services had a particular problem: the need to hold electronic and easily accessible case histories on all Technical Services’ customers and equipment and, in tandem, to persuade them to begin asset-tagging: building an electronic record of all their equipment – with model, serial number, location and history – which would be invaluable both for Technical Services’ administration and for engineers in the field.

When Rational Technical Services UK needed a software solution that would enable them to keep accurate customer histories and generate detailed custom reports, RedZebra’s Call2Field was the natural choice. Read on to find out how Call2Field has helped Rational maintain its high level of service to its portfolio of large clients.

Aylesbury Fire Systems chose RedZebra on the basis of three key attributes: user friendliness, cost and flexibility. They wanted a system that would allow the smooth collaboration of data across the company, reducing their paperwork and enabling faster response times

Founded in 2000, Capital Compactors is the UK’s leading manufacturer of waste compactors and recycling balers. They also build custom compactors and balers according to the customer’s needs, including adding bin lifters, conveyor feeding, air extraction and chute-through-the-wall systems.