When you run a lift maintenance business, dealing with calls in a timely fashion is essential - whether you’re conducting routine maintenance or you’re called to an emergency situation in which people are stuck in an elevator. Whatever the job, you need to be able to prioritise incoming calls and dispatch the nearest available lift maintenance and repair engineer to the job. Call2Field helps you do just that, and plenty more besides.

Perfect for elevator service and maintenance businesses, Call2Field offers a powerful suite of functions designed to help you run your business with maximum efficiency and offer the best possible service to your customers. From prioritising and assigning incoming calls to keeping track of stock, Call2Field is the field service software every busy lift maintenance business needs to deliver a sterling service.

Keep reading to find out how Call2Field can help take your elevator maintenance business to the next level.

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Elevator Maintenance Field Service Management Software Features

When you sign up to Call2Field lift service business software, you can look forward to a range of sophisticated features including the following:

Customer management

Keep a secure database of all your customer details in the customer management module, including service level agreements, contracts and lift maintenance schedules. This module can accommodate customers who have multiple sites, as well as storing a history of elevator maintenance and other work completed on each site.

Call logging

Call2Field makes prioritising incoming calls easy thanks to a simple colour-coding system, while sat nav tracking and a map view mean you can track lift engineers’ locations and assign jobs to the nearest technician. When they complete a job, they can sign into the call management software on a mobile device to log details of work carried out and capture customer signatures for sign-off.

Stock control

Manage stock levels so that you never run out of spare parts using the Stock module, which keeps track of how much is left back at base and across your fleet of vans. Set alerts to let you know when something’s running low.

Quotes and Invoicing

with Call2Field, you’ll never miss a payment thanks to an Invoicing module that means you’ll always know the status of outstanding invoices. Send quotes with the Quotes module and make the most of incoming business enquiries.

Reporting

A comprehensive reporting suite makes it easy to keep track of the metrics that matter to you, enabling you to stay informed on your business’s performance and send sleek reports to stakeholders.

On-premises or in the Cloud

RedZebra field service management software is available both as an on-premise solution, or if required, from within the cloud for access from anywhere.

Key Benefits of our Elevator Maintenance Software

Overview of some key benefits of the software, including:

 

Improved communication

Call2Field makes two-way communications with your lift maintenance engineers a breeze. They get all the information they need about each job instantly, while you can see where they are so that you know which jobs to assign to them. They log jobs remotely via their handheld devices, so you’ll never struggle to read poor handwriting again.

Save time and money

Designed to speed up your admin, Call2Field brings valuable savings in both time and money. Some Call2Field customers choose to replace laptops with handheld devices to reduce overheads, while many are able to reduce their headcounts due to the efficiency enabled by this powerful software.

Improved customer service

From speedier response times to customer satisfaction monitoring, Call2Field enables you to deliver a next-level service to your customers.

Avoid duplication and errors

Because you’ll only ever need to enter information once, Call2Field allows you to eliminate duplication, saving time. This also reduces the chance of human error.


You’ll also be able to customise the data entry input fields to suit the requirements of your elevator maintenance businesses, whether that’s logging specific details about the elevators you service for each customer or handling details of maintenance schedules for different brands of lift.

Key Benefits of our Elevator Maintenance Software

Overview of some key benefits of the software, including:

 

Improved communication

Call2Field makes two-way communications with your lift maintenance engineers a breeze. They get all the information they need about each job instantly, while you can see where they are so that you know which jobs to assign to them. They log jobs remotely via their handheld devices, so you’ll never struggle to read poor handwriting again.

Save time and money

Designed to speed up your admin, Call2Field brings valuable savings in both time and money. Some Call2Field customers choose to replace laptops with handheld devices to reduce overheads, while many are able to reduce their headcounts due to the efficiency enabled by this powerful software.

Improved customer service

From speedier response times to customer satisfaction monitoring, Call2Field enables you to deliver a next-level service to your customers.

Avoid duplication and errors

Because you’ll only ever need to enter information once, Call2Field allows you to eliminate duplication, saving time. This also reduces the chance of human error.

 

You’ll also be able to customise the data entry input fields to suit the requirements of your elevator maintenance businesses, whether that’s logging specific details about the elevators you service for each customer or handling details of maintenance schedules for different brands of lift.

Our office staff & service engineers find the Call2field software user friendly. The RedZebra staff are knowledgeable & helpful.

Eunice Booker

Water Solution

No more lost or damaged job sheets – now we get information back same day with customers signature.

Paul Wilton

Gym Support

The Call2Field software enables us to communicate efficiently with our Field based engineers.

Tony Bosworth

Impact Air Systems