Making the switch to field service management software is a significant investment of time and resources, and at RedZebra, we want to help you make the most of it. That’s why we offer a number of user and technical training packages to help you and your staff get to know the Call2Field software inside out.
The aim of our training packages is to help you and your team gain an in-depth understanding of the software’s many features, so you can make sure you’re using Call2Field to its full potential.
Our training packages cover everything from basic initial training on Call2Field service management software to more specialised training for advanced users, such as how to use new modules. In a general introduction to the software, you and your team will be introduced to the basics of the software, and we’ll show you the ins and outs of how to use it to streamline your particular business processes.
Different businesses have different requirements and operational procedures, and we understand that the training you require needs to reflect that. Our training packages are designed to meet the needs of your business, so we’re happy to put together bespoke courses if our standard training isn’t quite what you’re looking for. We can deliver advanced training to existing users, as well as focusing on any areas you or your team are struggling with. We’ll also help you discover new features so that you can get even more out of the software.
Training usually begins during the implementation phase, when we’re converting your business to Call2Field. In the beginning, you’ll undertake a basic overview of the software and its main features, followed by further sessions during and after implementation is complete. You may then wish to take part in further training when you’ve been using the software for a while. That’s because having mastered the basics, you can then start getting to grips with more advanced features to help streamline your business operations further.
It’s up to you whether you come to our offices for your training sessions or we come to you. Most of our customers prefer us to come to them, because as well as being more convenient, this allows them to receive training in the context in which they’ll be using the Call2Field software. Most of our training sessions take a half-day or full day, and we can tailor the length to suit your business.
We’re happy to conduct training on a one-to-one basis or in groups, and you can also call on us to train new employees as and when they join your company. On your first training session, we recommend your core users attending along with someone who is in a position to decide on the codes and method of usage.
Going forward, we’re used to delivering training to all levels of your business, from your field engineers to your administrators to your training managers. We’ll always adapt the training session to suit the needs of each individual group.
Interested in finding out more about our field service software training packages? Here are some of our most frequently asked questions.
How does the training work?
Training can be carried out either remotely or on-site. The first session is a structured, standard format, but subsequent sessions are more geared towards your unique business needs.
How long is a training session?
On-site training can vary from two hours to a full day, depending on your requirements. Web-based training is usually between 30 minutes and two hours, and focuses on a smaller part of the system at a time.
What do I need to do to prepare for a training session?
Before your training session, please make sure you have Call2Field installed on a machine that everybody can view. If this is not your first session, you may wish to come up with some questions or a list of features you’d like us to cover.
How soon should I have a training session after the previous one?
We recommend that following your first training session, you have a week or two to practice using the software and to come up with questions. If you’ve already had multiple sessions, you can book additional training at any stage. Please speak to the Training & Implementation team for help with this.
How do I arrange training?
To book your training session, please contact the Training & Implementation team. Alternatively, ask the Support team and somebody will be able to arrange this with you.
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