When you operate a busy service management company and want to ensure you run a tight ship, you need to know where your engineers are at any given time. Engineer tracking enables you to respond quickly to incoming calls, dispatching the nearest available engineer to the job so that you can deliver a rapid service.
Using RedZebra field management software, you can track field workers while they’re out on jobs and see a map view of their whereabouts. Keep reading to find out more about Call2Field’s engineer tracking module.
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With the Call2Field mobile engineer tracking module, you’ll always know where your field workers are at any given time. Combined with colour-coded outstanding jobs, this allows you to dispatch the nearest available engineer to the job, allowing you to respond rapidly to urgent calls and to deliver the best possible service to all your customers. This also allows your company to operate with maximum efficiency, making best possible use of engineers’ time and reducing the running costs of your business.
The main benefits of our field worker tracking software are:
Call2Field keeps you abreast of your field workers’ geographic locations in real time, so you’ll never be in the dark about who’s where - even when they’re travelling between jobs.
For total ease, see your engineers’ whereabouts overlaid on a map, alongside outstanding jobs, so that you can match the nearest engineer with an incoming call. This auto-refreshes, giving you live information on a single screen.
Using engineer tracking software, you can optimise the performance of your business by reducing the time it takes to respond to calls, maximising engineers’ schedules and lowering your operating costs.
Call2Field also integrates with most of the main vehicle tracker providers, which can incorporate live information into our service management software to enable you to manage your jobs and engineers.
Businesses in a huge range of industries take advantage of Call2Field’s sophisticated engineer tracking software features to enable them to run a smooth operation. Our customers range from elevator maintenance companies who need to be able to see the nearest engineer to an urgent stuck lift emergency to water treatment, building maintenance and other companies who simply want to be able to respond to calls in a timely manner with maximum efficiency.
Want to find out more about how Call2Field engineer tracking software can help your business? Here are some of our frequently asked questions.
What is Engineer Tracking Software?
Engineer tracking software uses GPS tracing to show you where your field engineers are at any given time - whether they’re at a customer’s premises or en route to their next call.
Why is Engineer Tracking Software beneficial?
Engineer tracking enables you to respond to incoming calls quickly and efficiently by assigning the nearest available engineer to the job. Not only that, but it lets you make best possible use of your engineers’ time, maximising your efficiency and keeping costs to a minimum.
How to use our Engineer Tracking Software?
Your engineers use Call2Field from their mobile devices, which will track their location using GPS and enable you to see where they are on a map back at your HQ.
Can I use Call2Field Engineer Tracking Software on my mobile?
Yes. As with all elements of Call2Field, engineer tracking is available on any device, including smartphones, tablets and laptops.
Do we need training before using the Engineer Tracking module?
You don’t need training for the engineer tracking module to work, but it does need to be set up and configured. We can help you with this.
Can I try out the Call2Field Engineer Tracking module before purchase?
Engineer tracking is part of Call2Field, and it’s up to you whether or not you’d like to use it. If you’re an existing Call2Field customer, we’d be happy to show you how to set it up so that you can try it, or we can link it into your existing built-in vehicle trackers.
Here’s what some of our happy customers have to say about using Call2Field software to track the whereabouts of their engineers.
Our office staff & service engineers find the Call2field software user friendly. The RedZebra staff are knowledgeable & helpful.
No more lost or damaged job sheets – now we get information back same day with customers signature.
The Call2Field software enables us to communicate efficiently with our Field based engineers.