Medical equipment is a highly specialised area that requires a huge degree of professionalism and care. From the logistics of transporting expensive medical equipment to the sensitivity required to install and maintain it in clinical environments, your medical equipment business needs to ensure that the highest levels of service are maintained at all times.

Call2Field field management software from RedZebra is there to help support the smooth running of your medical equipment installation business, from managing incoming calls to keeping track of the specialist medical equipment and spare parts that you have in stock. With Call2Field, you can look forward to speeding up paperwork, effectively managing your engineers’ workloads, securely storing all your customer data and work history, and much more.

Read on to find out more about how RedZebra’s medical equipment business software can help you take your business to the next level.

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Medical Equipment Field Service Management Software Features

As a Call2Field user, your medical equipment business will benefit from a range of features designed to streamline numerous aspects of your business operations. These include:

Customer management

You need to be confident that your customer data is held somewhere secure, and our customer management software gives you that peace of mind. From customers’ addresses to the medical equipment you’ve installed and maintained for them, you’ll have one central hub where you can store all the information you need to about each customer. That includes a complete work history, so your engineers always have the facts at their fingertips.

Call logging

With colour-coding to assist with prioritising incoming calls and a map view to help you assign them to the nearest available engineer, our call management software makes handling jobs a breeze. When they’ve finished, engineers can access the job on their handheld device to log details of the work they’ve completed and obtain customers’ signatures for immediate sign-off.

Stock control

Keeping track of your supplies of medical equipment and spare parts can be tricky, particularly when it’s split between your home base and a fleet of vans. With our stock management software, you’ll always know how much you have left of each item, and you can even set alerts to let you know when you’re running low on something.

Quotes and Invoicing

Stay on top of your accounting by sending out your quotes and invoices from Call2Field, which also links with your accounting software for seamless accounting. This means you’ll always know the status of outstanding invoices, and you can maximise incoming business by knowing which quotes still need chasing up.

Reporting

Stay abreast of your business’s performance and send sleek reports to stakeholders with our comprehensive reporting suite.

On-premises or in the Cloud

Whether you're looking for a field service management software option which is available from a premised location or the cloud - we can help. Get in touch to discuss your requirements today.

Key Benefits of our Medical Equipment Installers' Software

Numerous medical equipment businesses are already using Call2Field field management software to help streamline their operations and offer a second-to-none service to their customers. Here are some of the ways your business could benefit:

 

Improved communication

Two-way comms with your medical equipment engineers is a whole lot easier with Call2Field. Instantly drop incoming calls into engineers’ diaries and keep track of their locations with sat nav tracking. It’s easy for them to log call details from wherever they are, as well as storing timesheets and marking annual leave and sick days.

Save time and money

The faster admin enabled by Call2Field means you’ll save time - and time is money. Not only that, but Call2Field enables you to reduce your mobile bills and certain other overheads, with some businesses replacing laptops with handheld devices.

Improved customer service

By responding in a timely manner to incoming calls, you maintain a high degree of professionalism and offer the best possible service to your customers. Call2Field’s ability to store a customer’s work history means you may be able to offer a first-time fix.

Avoid duplication and errors

You’ll only ever need to enter information once in Call2Field, reducing the risk of human error and preventing time wasting.


You’ll also be able to customise data entry fields to suit the specific requirements of the medical equipment industry, such as product types and maintenance schedules.

Key Benefits of our Medical Equipment Installers' Software

Numerous medical equipment businesses are already using Call2Field field management software to help streamline their operations and offer a second-to-none service to their customers. Here are some of the ways your business could benefit:

Improved communication

Two-way comms with your medical equipment engineers is a whole lot easier with Call2Field. Instantly drop incoming calls into engineers’ diaries and keep track of their locations with sat nav tracking. It’s easy for them to log call details from wherever they are, as well as storing time sheets and marking annual leave and sick days.

Save time and money

The faster admin enabled by Call2Field means you’ll save time - and time is money. Not only that, but Call2Field enables you to reduce your mobile bills and certain other overheads, with some businesses replacing laptops with handheld devices.

Improved customer service

By responding in a timely manner to incoming calls, you maintain a high degree of professionalism and offer the best possible service to your customers. Call2Field’s ability to store a customer’s work history means you may be able to offer a first-time fix.

Avoid duplication and errors

You’ll only ever need to enter information once in Call2Field, reducing the risk of human error and preventing time wasting.

 

You’ll also be able to customise data entry fields to suit the specific requirements of the medical equipment industry, such as product types and maintenance schedules.

Our office staff & service engineers find the Call2field software user friendly. The RedZebra staff are knowledgeable & helpful.

Eunice Booker

Water Solution

No more lost or damaged job sheets – now we get information back same day with customers signature.

Paul Wilton

Gym Support

The Call2Field software enables us to communicate efficiently with our Field based engineers.

Tony Bosworth

Impact Air Systems