Successful businesses in the service industry need the right technology to keep them running smoothly, and that’s where field service engineer software from RedZebra can help. Call2Field is a powerful service engineer management software solution that provides a comprehensive call logging, scheduling and service management package for businesses like yours.
Designed to make it easy to communicate with your engineers while they’re out in the field, our field service engineer management software works on smartphones, tablets or laptop devices so that your engineers can log into it wherever the job takes them. What’s more, our engineer scheduling software makes it a breeze to schedule and prioritise incoming calls, speeding up paperwork and reducing time delays and costs.
But Call2Field is more than just field engineer software. A host of other modules let you effectively manage numerous aspects of running your business, from quoting for work to sending out invoices, managing your stock levels and more. Follow the links below to find out more about how this sophisticated service engineer management software can transform your business.
The Customer module of Call2Field keeps all your customer data in one place, making it easy to access customer information and manage accounts. It acts as your account nerve centre, giving you a place to record notes and maintain the high level of service your customers and clients expect from you.
Call2Field’s Call module gives you all the space you need to add, monitor, schedule and store details about calls. This powerful yet intuitive system has been designed to allow you to operate smoothly and efficiently and provide a top notch service to your clients or customers. Keep reading to find out more about its top features.
It can be challenging to keep track of items you may be holding at different stock locations, such as your warehouses and vans, but not with Call2Field’s Stock module. Using this module, you’ll be able to keep tabs on how much stock you have, where it is, and where it’s going. Keep reading to find out more about the powerful features of this useful module.
Call2Field Mobile is designed for use by your engineers and will speed up the time it takes them to record details of jobs when they’re out in the field. This clever web-based software runs on handheld devices, including smartphones, tablets and laptops, so that your engineers can take Call2Field with them wherever they’re on call. User-friendly and intuitively laid out, it allows engineers to create Field Reports on the go, recording actions taken during jobs and assigning them to a particular customer and site location.
When you operate a busy service management company and want to ensure you run a tight ship, you need to know where your engineers are at any given time. Engineer tracking enables you to respond quickly to incoming calls, dispatching the nearest available engineer to the job so that you can deliver a rapid service.
Every service organisation needs to get the right information to the right people at the right time to help plan and control operations while minimising costs. Call2Field’s comprehensive reporting tool provides the insight needed, fully customised to your specific requirements, to monitor and optimise all aspects of your field service operations.
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