Working in the retail sector installing and maintaining EPOS hardware and software, you need a way to organise your engineers’ busy schedules in such a way that your customers get the best possible service. Whether you specialise in retail or you offer EPOS equipment to a host of different sectors, Call2Field field service management software can help you streamline your business operations, saving time and money.

Call2Field retail and EPOS field service management software is a powerful suite of tools designed to help you prioritise and assign incoming calls, manage your field engineers’ work schedules, store your customer data and much more. It can be linked with your accounting software to help you maximise incoming business and avoid bad debt, and it’s also capable of keeping track of your EPOS equipment stock.

Read on to find out more about RedZebra’s Call2Field software and discover how it can work for your retail and EPOS equipment installation and maintenance business.

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Retail Field Service Management Software Features

At RedZebra, we’re experienced at working with clients in the retail sector and know how to help you make the most of using Call2Field to run your EPOS equipment installation and maintenance business. Here are some of the features you can take advantage of when you use Call2Field to run your business more efficiently.

Customer management

Keep all your customers’ details in one secure location with the customer management module of Call2Field, which stores everything from names and addresses to a complete history of work carried out.

Call logging

Manage and prioritise incoming calls and assign them to the nearest available EPOS installation or maintenance engineer with the call management module. This keeps you updated with real-time information, and allows engineers to remotely log details of work carried out and capture customers’ signatures for sign-off.

Stock control

Keep track of your EPOS equipment stock levels with the stock management module, which makes it easy to see when you’re running low on a particular item by tracking what you’re holding both back at base and in your fleet of vans. Set up alerts to make sure you never run out of important stock.

Quotes and Invoicing

Quote for jobs and maximise incoming business with the Quotes module, which lets you see which ones need chasing up and allows you to convert quotes to jobs and sales orders. send invoices and make sure they’re paid on time, reducing bad debt.

Reporting

Call2Field’s comprehensive reporting feature allows you to generate sleek reports on your business’s performance, ready to send to stakeholders. Choose from template reports or create your own custom reports based on the metrics that matter to you.

On-premises or in the Cloud

Our field service management software can be used both from location and via the cloud. Get in touch to discuss your requirements.

Key Benefits of our Retail & EPOS Software

Our retail and EPOS customers are already enjoying numerous benefits from using Call2Field to manage their teams of specialist engineers. These advantages include:

 

Improved communication

Call2Field makes it easier to communicate with your engineers, allowing you to track their locations so that you can make best use of their time. They access jobs via their handheld devices, receiving details instantly from wherever they are.

Save time and money

Call2Field is designed to help you and your engineers work quickly and efficiently, saving time and money in the process. Many of our customers also find they’re able to bring down other costs, such as reducing headcounts or switching laptops to handheld devices.

Improved customer service

By enabling you to offer a swift response to incoming calls and ensuring strong communication throughout, Call2Field lets you offer the best possible service to your customers.

Avoid duplication and errors

With Call2Field, you’ll no longer need to record information in more than one place, as it gives you a single hub where everything can be held. This reduces the scope for human error and saves time by avoiding duplication.


Finally, you’re able to customise the data input fields in Call2Field, which means you can tailor it to the specific demands of your retail and EPOS installation and maintenance business. For example, you could use it to store specific details about particular EPOS equipment or maintenance schedules.

Key Benefits of our Retail and EPOS Software

Our retail and EPOS customers are already enjoying numerous benefits from using Call2Field to manage their teams of specialist engineers. These advantages include:

 

Improved communication

Call2Field makes it easier to communicate with your engineers, allowing you to track their locations so that you can make best use of their time. They access jobs via their handheld devices, receiving details instantly from wherever they are.

Save time and money

Call2Field is designed to help you and your engineers work quickly and efficiently, saving time and money in the process. Many of our customers also find they’re able to bring down other costs, such as reducing headcounts or switching laptops to handheld devices.

Improved customer service

by enabling you to offer a swift response to incoming calls and ensuring strong communication throughout, Call2Field lets you offer the best possible service to your customers.

Avoid duplication and errors

with Call2Field, you’ll no longer need to record information in more than one place, as it gives you a single hub where everything can be held. This reduces the scope for human error and saves time by avoiding duplication.

 

Finally, you’re able to customise the data input fields in Call2Field, which means you can tailor it to the specific demands of your retail and EPOS installation and maintenance business. For example, you could use it to store specific details about particular EPOS equipment or maintenance schedules.

Our office staff & service engineers find the Call2field software user friendly. The RedZebra staff are knowledgeable & helpful.

Eunice Booker

Water Solution

No more lost or damaged job sheets – now we get information back same day with customers signature.

Paul Wilton

Gym Support

The Call2Field software enables us to communicate efficiently with our Field based engineers.

Tony Bosworth

Impact Air Systems