When you’re providing security equipment installation services, you’re giving your customers valuable peace of mind by helping to make their homes or businesses safer. Working in the security industry requires the utmost level of professionalism, and by running your business efficiently and providing the best possible service, you can build trusting, long-lasting relationships with your customers.

RedZebra’s sophisticated Call2Field field service management software is here to help streamline your security equipment installation business and ensure you can deliver that professional service at all times - from initial equipment installation to after-service maintenance and product support. It provides comprehensive call and customer management, acting as your central hub for prioritising and scheduling calls, recording details of products installed and work carried out, securely storing customer data and much more.

Read on to find out more about how Call2Field can improve your business operations and help you get ahead in the security industry.

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Security Equipment Field Service Management Software Features

As a security equipment installer, you’ll be able to take full advantage of the complete range of features offered by Call2Field service management software. These include:

Customer management

With Call2Field as your account nerve centre, our customer management software securely stores all your customer data, from names and addresses to a complete history of the security equipment you’ve installed and maintained for them. Contracts and service level agreements can also be stored here, and information can be accessed from any device, anywhere.

Call logging

Respond to incoming calls in a timely manner by prioritising and scheduling them with Call2Field’s call logging feature. This allows you to see the status of all calls at a glance, with a map feature that allows you to assign the nearest suitably qualified engineer to a new job. Engineers access Call2Field from a handheld device, submitting their report and obtaining customer sign-off once security equipment has been installed or maintained.

Stock control

From door entry systems to high-security keys, your business requires a variety of stock to be held at any time, whether on your own premises or in your fleet of vans. Call2Field’s stock management software makes it easy to keep track of what you’re holding, even alerting you when your supplies of a particular item run low.

Quotes and Invoicing

Send off quotes directly from Call2Field and keep track of their status to help you maximise incoming work. Never miss a bill with Call2Field’s invoicing feature, which lets you send invoices individually, recurring or in bulk and can also be linked up with your accounting software to speed up payment-related admin.

Reporting

 sophisticated reporting suite puts the facts about your business’s performance at your fingertips, whether it’s finding out which are your most popular security products or assessing the performance of individual engineers or KPIs.

On-premises or in the Cloud

Whether you're looking for a field service management software option which is available from a premised location or the cloud - we can help. Get in touch to discuss your requirements today.

Key Benefits of our Security Equipment Installers' Software

Call2Field is designed to enable your security equipment installation services to run smoothly and professionally. Numerous security equipment installers are already using Call2Field, enjoying benefits including:

 

Improved communication

Between engineers and head office, with the ability to track engineers’ locations and assign them quickly and easily to incoming jobs. Call2Field also gives engineers all the information they need on a particular job, as they’re able to access job notes from wherever they are on any handheld device.

Save time and money

By reducing admin and delays, freeing up budget for other things. Call2Field makes it quick and easy to schedule, prioritise and log incoming calls, making effective use of your workforce of installation engineers and maximising your business output.

Improved customer service

Thanks to reduced waiting times and historical customer data that will often give engineers the data they need to fix a problem first time round.

Avoid duplication and errors

By only entering information once, reducing the possibility of human error and the time spent duplicating information across platforms.


You’ll also be able to customise Call2Field’s data input fields to suit the needs of your business, so that you can store information specifically relating to security equipment installation.

Key Benefits of our Security Equipment Installers' Software

Call2Field is designed to enable your security equipment installation services to run smoothly and professionally. Numerous security equipment installers are already using Call2Field, enjoying benefits including:

Improved communication

Between engineers and head office, with the ability to track engineers’ locations and assign them quickly and easily to incoming jobs. Call2Field also gives engineers all the information they need on a particular job, as they’re able to access job notes from wherever they are on any handheld device.

Save time and money

By reducing admin and delays, freeing up budget for other things. Call2Field makes it quick and easy to schedule, prioritise and log incoming calls, making effective use of your workforce of installation engineers and maximising your business output.

Improved customer service

Thanks to reduced waiting times and historical customer data that will often give engineers the data they need to fix a problem first time round.

Avoid duplication and errors

By only entering information once, reducing the possibility of human error and the time spent duplicating information across platforms.

 

You’ll also be able to customise Call2Field’s data input fields to suit the needs of your business, so that you can store information specifically relating to security equipment installation.

Our office staff & service engineers find the Call2field software user friendly. The RedZebra staff are knowledgeable & helpful.

Eunice Booker

Water Solution

No more lost or damaged job sheets – now we get information back same day with customers signature.

Paul Wilton

Gym Support

The Call2Field software enables us to communicate efficiently with our Field based engineers.

Tony Bosworth

Impact Air Systems