Screenshot of RedZebra software, the customer module

What is field service management software?

When companies provide a wide range of services in the field, being able to keep track of all the tasks, jobs and requirements can be overwhelming for teams and management. That is where field service management software can help conduct business with greater efficiency and improve business success. 

What is Field Service Management (FSM)?

At its most basic level, field service management is a way to organise your workforce in operations outside of the office. This is applicable to many different fields and industries that have in their organisation a workforce of consultants, sales people, repair and maintenance engineers, customer support and even delivery drivers. 

Why Do You Need Software for Field Service Management?

By bringing together real time updates and allowing the workforce to be able to relay in real time anything from the time taken to resolve an issue to inputting information that may require escalation, you are handing access to those in the thick of the action the resources to do their job effectively but also, allow managers to accurately plan time, resources and resolve problems faster and more efficiently. 

There are other benefits, these include: 
1. Placing the right person to the job

Think about technicians in this example. You want the correct engineer paired with the job requirements. The last thing you want to do is send out the wrong engineer. It wastes time, money and gives the customer nothing but a bad experience. 

2. Centralises Information

FSM is designed to give the people on the ground the information they need to get the job done. But, the right software also plugs in all the information into a central area. History of issues, which technician may have last worked on the problem, other information etc. By centralising this information it speeds up the process to get matters resolved. 

3. Greater Customer Success

It goes without saying that field service management software actually does one thing greater than any other aspect, used correctly and with the correct software (like ours) it improves customer success. By creating automated updates, alerts, check-ins, reminders and so on, it helps the business get on top of what is required and sets a better standard for their work and how they go about achieving it. 

Which Types of Businesses Use Field Service Management Software

Field service software can be used across a variety of industries. Here are some of the more popular industries who use RedZebra software:

Building maintenance

Safety & fire protection

Catering equipment

Elevator maintenance

Retail & EPOS

HVAC & refrigeration

Medical equipment

Security equipment

Water treatment

Cleaning equipment


What is the Best Field Service Management Software for small businesses?

Whilst there are lots of field service software packages, few are like RedZebra, designed to make it easy to communicate with your engineers whilst they’re out in the field. Our field service engineer management software works on smartphones, tablets or laptop devices so that your engineers can log into it wherever the job takes them. 

Easy to use with so many added features it makes getting on with your business something you can really focus on, whilst letting the software do what it needs to do to help your team. 

We hope you find these time management strategies useful. If you’d like to know more about how RedZebra’s field service management software can offer time-saving software solutions for your business, call us today on 01296 350350 or email [email protected].