Businesses and organisations rely on cleaning supplies, cleaning equipment, machinery and janitorial supplies to ensure their environments are clean and healthy places to work. They rely on their suppliers to ensure that their cleaning equipment and resources are maintained to the highest standards and their cleaning supplies are always fully stocked. 

RedZebra software will help ensure that the cleaning equipment and supplies required by your clients are always available where they need it and when they need it. Our field service software enables you to keep track of your customer’s cleaning equipment needs and make certain they are always fulfilled in a timely manner. You’ll be able to monitor your stock levels and maintain an accurate record of all customer communications, minimising the risk of unsatisfied customers.

Read on to find out more about how RedZebra software can help your Catering equipment and janitorial supplies business.

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Cleaning Equipment Business Software Features

As a Call2Field customer, your cleaning equipment and supplies business will benefit from a range of sophisticated features designed to help you operate with maximum efficiency. Here are some of the key, beneficial functions:

Customer management

Customer management efficiency is supported by storing all customer contact details and data in one secure location, including names and multiple site addresses. Service level agreements along with customer contracts are also stored in the database along with a complete service history for the client. This provides all the customer information required by those working in customer support from one user-friendly interface.

Call logging

Powerful call management software allows you to prioritise and assign incoming calls using a simple colour-coded system and map view. The locations of field service personnel are tracked via satellite enabling the efficient allocation of jobs. When the task is completed the system is easily updated and customer’s sign-off signatures are captured electronically using a mobile device.

Stock control

It can be challenging to keep track of catering equipment and supply stocks, especially when items are distributed between the headquarters and a number of service vehicles. Our stock control module enables you to keep track of stock levels, maintain a record of stock whereabouts and importantly raise alerts when stock levels are running low.

Quotes and Invoicing

By sending quotes directly from Call2Field you have an easy way to track progress, follow up on business enquiries and know which quotes need chasing up. Also, invoices can be sent directly from Call2Field either individually, recurring or in bulk. This facility links directly with your accounting system supporting seamless accounting and helping ensure that no invoices go unpaid.

Reporting

The comprehensive reporting facility allows the creation and distribution of professional reports to all stakeholders. Business performance can be readily tracked using relevant metrics providing the insight you need.

On-premises or in the Cloud

Our field service management software is available from either an office-based location or, if you need to access it from any location, the cloud. Whatever you need, we have a solution that’s right for your business.

Key Benefits of our Cleaning Equipment Software

Our Call2Field software is widely used and relied upon by businesses like yours to optimise their operations and provide the best possible service. The benefits enjoyed include:

 

Improved communication

Remaining in touch with your field service personnel is easy with Call2Field. Jobs are readily assigned and all required customer information is immediately available from the system. Job details are readily updated from mobile devices and personnel can even store their timesheets and record annual leave and sick days.

Save time and money

Time and costs are saved by speeding up call handling times and reducing opportunities for errors. Switching from laptops to mobile devices is reported to have reduced overheads for many customers.

Improved customer service

The immediate availability of customer work history records often enables the speedy resolution of reported issues. A high degree of professionalism is reflected in speedy response times which contribute to excellent customer service and improved customer satisfaction.

Avoid duplication and errors

The likelihood of human error is reduced by only ever having to enter information once which is also beneficial for efficiency. Issues due to illegible forms, filled in by hand, are also entirely avoided.


It should also be noted that the data input fields used by Call2Field can be entirely customised to match your specific requirements.

Key Benefits of our Cleaning Equipment Software

Our Call2Field software is widely used and relied upon by businesses like yours to optimise their operations and provide the best possible service. The benefits enjoyed include:

 

Improved communication

Remaining in touch with your field service personnel is easy with Call2Field. Jobs are readily assigned and all required customer information is immediately available from the system. Job details are readily updated from mobile devices and personnel can even store their timesheets and record annual leave and sick days.

Save time and money

Time and costs are saved by speeding up call handling times and reducing opportunities for errors. Switching from laptops to mobile devices is reported to have reduced overheads for many customers.

Improved customer service

The immediate availability of customer work history records often enables the speedy resolution of reported issues. A high degree of professionalism is reflected in speedy response times which contribute to excellent customer service and improved customer satisfaction.

Avoid duplication and errors

The likelihood of human error is reduced by only ever having to enter information once which is also beneficial for efficiency. Issues due to illegible forms, filled in by hand, are also entirely avoided.

 

It should also be noted that the data input fields used by Call2Field can be entirely customised to match your specific requirements.

Our office staff & service engineers find the Call2field software user friendly. The RedZebra staff are knowledgeable & helpful.

Eunice Booker

Water Solution

No more lost or damaged job sheets – now we get information back same day with customers signature.

Paul Wilton

Gym Support

The Call2Field software enables us to communicate efficiently with our Field based engineers.

Tony Bosworth

Impact Air Systems