When you’re a field engineer, no two days are the same and that’s exactly why having the right tools matter. With RedZebra’s field service management software, engineers stay connected, organized, and efficient – from the van, the roadside, or the customer’s site. This is what a real day looks like using RedZebra in the field.

Hit the Ground Running

Forget the office. Field engineers start the day on the move. After a quick glance at RedZebra on their mobile device or tablet, the day’s job list is right there.

• Prioritised
• Location-based
• Updated in real-time

And thanks to RedZebra being a cloud-based solution, there’s no need to return to the office.

Mobile Job Management on the Move

RedZebra’s mobile interface gives engineers full control of their job list, even while out in the field:

• View job details, client notes, and history instantly
• Update job status while on-site
• Capture photos and customer signatures
• Log parts used or issues encountered
• Plan routes efficiently with integrated mapping

Whether field engineers are fixing HVAC systems, inspecting electrical faults, or servicing industrial equipment, RedZebra will help to keep your field service workflow smooth and connected.

On-Site Efficiency

When a fault is more complex than expected, service engineers don’t have time to be guessing. From boiler errors to network outages, RedZebra can help ensure your field team have the information and support to fix it right the first time.

• Access to a full-service history
• Communicate directly with office staff or senior engineers

Stay Connected

Field engineers don’t work in isolation. RedZebra’s integrated communication features let them:

• Send live updates from the site
• Request support from the office or other engineers
• Upload photos, documentation, and completed job notes instantly

Everything syncs back to the system in real time, so management and admin teams always know where things stand and customers get the fast, informed service they expect.

Track and Improve Performance

RedZebra isn’t just for completing tasks – it’s about continual business improvements.

• Track jobs completed, time on-site, and first-time fix rates
• View personal performance metrics
• Identify recurring faults or equipment issues

This kind of data-driven field service reporting gives businesses the insight to improve operations.

The platform grows alongside your team, keeping your field engineers ahead of the curve in service delivery.

Why Field Engineers Trust RedZebra

“RedZebra software has enabled us to take our business to a higher level than our competitors, meaning that we are now able to offer significantly enhanced levels of service to our major and chain account customers.”

“Red Zebra has been one of our key partnerships to deliver reliable field service reporting and information that our customers respect and admire. Working together has increased our efficiency and the team at Red Zebra are continuously improving and offering support to maintain and improve the customer offering.”

With RedZebra, field engineers are better prepared, more responsive, and fully supported. It’s field service engine software built for real work management, in real time.

RedZebra’s Key Features for Field Engineers:

• Call and Customer Management
• Job Scheduling
• Real-time service updates
• Digital Reporting
• Invoicing & Quoting
• A Mobile Field Service App
• Integrated RAM Tracking
• Stock management
• Instant communication with office teams
• The ability to work offline

Ready to Streamline Your Field Service Operations?

Whether you’re managing a team of 5 or 50, RedZebra will help your field engineers deliver faster fixes, better service, and smarter workflows. Call us on 01296 350350 or email [email protected], to book your free online personalised demonstration.