Why they chose us
As a result of its growth, Capital Compactors had encountered significant changes and challenges over the years. They came to RedZebra seeking more reliable data and information regarding their field service activities – a requirement from many of their customers within the commercial waste sector. As a growing team, they also needed to limit the amount of time they were spending on administration, at the same time as increasing the information coming back from their field service engineers.
Capital Compactors had been using a PDF system to annotate service and repair jobs on equipment at customers’ sites. This created a lot of administration, but with poor visibility to the business. Having looked at a number of software applications ranging in price and business size, Capital Compactors says: “RedZebra instantly gave us confidence and comfort in a system that could not only replace our field service IT solution, but also grow with us as a business by supporting us throughout the many challenges and hurdles of running our business.”
How we helped
We have not only transformed the way Capital Compactors records information, but we have also integrated a number of other vital business functions into the company’s record-keeping, including stock, routing, sales and an import function to their QuickBooks finance package.
Part of the challenge was helping Capital Compactors’ business staff adapt to a new system after using the same one for nearly a decade. While very technical when it comes to designing, installing and servicing compactors and balers, staff were concerned about the potential disruption caused by the transition. However, we were on hand to offer an excellent level of support, not only to field service engineers on the road but also to key office personnel, to help introduce the systems and new add-ons that would improve their daily efficiency.
The results
Since moving to RedZebra, Capital Compactors now has access to more accurate and reliable information on their field service activities. They believe that this has made them one of the best suppliers in their industry when it comes to reporting and information supplied to their customers.
Capital Compactors says…
“Red Zebra has been one of our key partnerships to deliver reliable field service reporting and information that our customers respect and admire. Working together has increased our efficiency and the team at Red Zebra are continuously improving and offering support to maintain and improve the customer offering.”
