The Importance of First Time Fix Rate
Resolving field service issues quickly and effectively is precisely what field service organisations are required to do. One of the key metrics used to measure how well field service teams are performing is first-time fix rate (FTFR). In this post we highlight the importance of this simple metric and offer some tips you can use to make improvements.
Three ways to Reduce Field Service Costs
Field service organisations need to manage the complexity involved in delivering high quality customer service while at the same time optimising field service costs. While they may be tempted to reduce costs by implementing various quick-fix methods, such as reducing the number of field service personnel, these techniques can have a negative impact on customer service and satisfaction
Field Service and Connected Field Service – What You Need to Know
Most field service organisations offer scheduled maintenance as part of their servicing contracts. Regular, routine maintenance helps ensure equipment and systems remain continuously operational, minimising downtime and reactive call-outs to fix faults. Many service providing companies are now striving to optimise their field service operations by using data and system insights to help in their quest to keep their client’s equipment running smoothly. In this post we look at how the Internet of Things (IoT) is enabling this whole new approach to field service.
Key Benefits of Predictive Maintenance
Service providing organisations understand how maintenance strategies broadly fall into two main categories: reactive and proactive. Reactive maintenance is the well known fix-repair approach wherein the service provider is called to fix equipment after a failure has occurred. Proactive maintenance is all about avoiding the need for repairs and system downtime by using preventive and predictive maintenance strategies. In this post we look at the key benefits provided by predictive maintenance.
The Pros and Cons of Reactive Maintenance
Why is reactive maintenance important? Because it’s inevitable thanks to emergencies and situations beyond your control. It means you don’t spend money on maintenance unless you really need to, you don’t need to do any time consuming maintenance planning, use any resources, or tie up essential people unless it’s strictly necessary. On the other hand there are some serious downsides to leaving maintenance until it’s too late. Here’s what you need to know about reactive or breakdown maintenance, how it differs from other strategies, and the pros and cons of the approach.
Asset Tracking with RedZebra’s Stock Module
Where has that asset got to? It’s annoying. It’s frustrating. But most of all, when asset management goes wrong it costs time and money. You might even end up losing customers. In a complex world there are plenty of challenges involved in asset tracking. The more assets you have, the harder it is to keep track of them all. Here’s how our Call2Field Stock Module asset tracking system keeps tabs on valuable assets and inventory.
Tips to Improve Field Service Productivity
To deliver the best service to customers you need to know where your people are, where your equipment is, how much stock you’ve got left and a whole lot more. You need a clear, accurate picture of everything that’s going on out in the field, away from the premises. We are experts in how to improve field service productivity. If you want to know how to make the most of your field service teams and assets, here are some practical, sensible, actionable productivity tips, designed to maximise it.
Six Common Challenges in Field Service Management
A Field Support Manager has an incredibly wide variety of responsibilities around people, systems, processes, procedures and physical goods. It’s challenging, as a busy field service manager, to keep up with all of your roles and field service manager responsibilities. No wonder today’s Field Engineer Manager relies on intelligent software to keep everything under control.
Fifteen Years in Field Service Management Software
With 15 years experience in developing and providing state of the art field service management software, RedZebra Software has an enviable pedigree in this field. In this article our founder, Richard Crafts, answers a number of questions on the company background, its development over 15 years along with his predictions for the future of the industry.
Five Reasons Why You Need Mobile Field Service Software
Advances in mobile technology and software now mean that field service teams can be fully enabled to deliver excellent performance and do their jobs efficiently entirely from the field. Smartphones and tablets are now the favoured platforms used by field service teams to interact with their head offices. In this post we look at just 5 of the main reasons why mobile field service software is essential for field service personnel. Find out more
