How Field Service Management Can Improve Your Safety Record
Did you know that there are 160 workplace deaths per year in the UK, and that there are over 60,000 workplace injuries which can result in a loss of earnings for a business as well as a liability issue? Field worker safety is an important part of employee management today. Here is how you can employ software to help manage that process.
Digital Transformation In HVAC: How Field Service Software Is Shaping The Industry
The management of front line field service in the HVAC industry is challenging and demanding. There are a multitude of dynamic elements that need to be tracked, monitored and maintained including field service personnel, vehicles and equipment. Find out more…
Ten Time Management Strategies For Engineers
Time management may not sound glamorous, but it’s one of those things that underpins everything you do in your professional life (and indeed beyond). As a field service engineer, your days are filled with a multitude of different tasks, and developing effective time management strategies to help you complete them in an efficient manner is critical. Find out more…
Six Ways To Improve Customer Satisfaction, Instantly
Customer satisfaction is the lifeblood of any business. It’s what keeps them coming back for more, and it’s what makes them recommend you to their friends or business contacts. But – at a time when the UK Customer Satisfaction Index shows that customer satisfaction has flatlined – how do you improve customer satisfaction? Find out more…
Digital Transformation in the Field Service Industry
We’re going to be looking at why a digital transformation strategy is a vital part of future proofing your field service business, and the various ways in which your business can benefit from adapting your ways of working.
The Importance of Job Sheets in the Field Service Industry
For the modern field service business, there’s no getting away from the fact that electronic job sheets are the way forward. If your business is still using outdated paper job sheets, it might be time to start thinking about data management in your organisation and how you can bring it into the 21st century. Find out more