Figuring out how to move your business onto a new system isn’t always straightforward. When you’ve always run your business in the same way, it may not immediately be clear how to switch to a new way of doing things. Sometimes what’s needed is a fresh pair of eyes to assess your processes and show you how best to use technology to streamline your business operations.
That’s where our field service management consultancy comes in. If you’re in need of tailored advice on how to upgrade your processes, from idea to implementation, our specialist field service management consultants are on hand to help you get the most from your investment in Call2Field service management software. It’s all part of our commitment to helping you take full advantage of your new software to help improve the way you operate.
During a consultancy session, we’ll pay you a visit and a field service management consultant will sit with you through a typical working day, observing your processes. This helps us to understand your business’s unique needs, goals and processes, enabling us to come up with bespoke recommendations on how to get maximum return from Call2Field.
After that, we will write up a report of any key areas we noticed that could be improved by using a different working method, a new module or report, or any other way that Call2Field can be used more effectively by both your field service engineers and your office-based staff. We’ll be able to highlight operational points such as how to reduce the number of steps to achieve a particular result, as well as building reports to help you retrieve the data you need. We’re also able to advise on adding other modules of Call2Field to improve functionality across your business.
Our field service management consultancy services may also be of use during the implementation phase. We’ll help to guide you through the process of converting your business operations onto Call2Field, giving you the advice and insights you need to ensure that it’s intelligently deployed from the outset.
When you’re making a significant software investment, it makes sense to ensure you’re getting the most from it. Here’s how our field service management consultants can help ensure your business gets maximum benefit from your new Call2Field software.
A fresh pair of eyes - Having someone external to review your processes, you’ll get fresh insights and ideas you may not have thought of.
Maximise return on investment - Our consultancy services help you get maximum value from Call2Field by showing you all the ways in which your business can make use of its numerous modules and features.
Tailored advice - We take the time to get to know your business so that the advice you’re getting is completely bespoke, taking into account your unique business needs.
Implementation help - Converting to a new system isn’t always easy, but our consultants will help make the process as smooth as possible.
Businesses across a whole range of service industries have already benefited from our field service management consultancy; it’s an integral part of our support service. That’s because when a customer comes to us with a problem, it can often highlight flaws with their processes or issues with how their systems currently work.
Sometimes, the best solution can only be found by developing a deeper understanding of your business and processes. Our knowledgeable team can often suggest better ways of achieving the desired results, with our support technicians passing problems over to our consultants, who can provide you with additional training and consultancy to resolve underlying issues.
Want to find out more about how our field service management consultancy works? Here are some of the questions we’re commonly asked by businesses thinking of using this service.
How can consultancy benefit me?
Consultancy can benefit your company because it allows us to see how you’re working and suggest improvements. We’ll also be able to introduce you to parts of the system you may not have been utilising, helping you to maximise your return on investment.
Who should be involved in a consultancy session?
We recommend getting your day-to-day Call2Field users involved in your consultancy session, as well as somebody in a managerial position who can help to implement changes where necessary.
How can we prepare for a consultancy session?
To help us provide the best possible consultancy service, it would be helpful for you to come up with any issues that you are aware of, or areas that you’d like to improve. It would also be useful to have some examples of typical tasks that you regularly carry out that you can demonstrate to us.
What happens afterwards?
After the consultancy session, we will write up a report of our findings and give you detailed suggestions for improvements. Following this, we can then agree a plan of action to help you get the best out of Call2Field.
Our office staff & service engineers find the Call2field software user friendly. The RedZebra staff are knowledgeable & helpful.
No more lost or damaged job sheets – now we get information back same day with customers signature.
The Call2Field software enables us to communicate efficiently with our Field based engineers.
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