When it comes to installing and maintaining safety and fire protection equipment, providing a timely and professional service is paramount. From initial installation to the on-going maintenance that ensures life-saving protection equipment continues to work as it should, your engineers carry out a variety of different services in the course of their day-to-day work.

Juggling this range of incoming calls - prioritising them and assigning them to suitably qualified engineers - can be a challenge for busy and successful safety protection equipment installation businesses. That’s where RedZebra’s field service management software can help. No matter how many calls you have coming in, Call2Field makes it easy to keep on top of them and ensure that work is recorded and customer signatures captured for sign-off.

Keep reading to find out more about how Call2Field can streamline your safety and fire protection business, from customer data storage to stock control.

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Safety & Fire Protection Field Service Management Software Features

Call2Field safety protection business software is packed with features designed to help you run a smooth operation and deliver the best possible service to your customers. Its top features include:

Customer management

Accessible from anywhere, Call2Field gives you a secure hub where you can safely store all your customers’ details, from their names and addresses to the safety and fire protection equipment you’ve installed for them and when it’s due for maintenance. Our customer management software also holds a complete history of the work you’ve carried out for them, as well as service level agreements and contracts.

Call logging

With Call2Field, you’ll always know the status of outstanding calls, with colour-coding to help you prioritise them and a map view to help you assign them to the nearest available installation or maintenance engineer. When an engineer has completed a job, the call management software lets them log details of work against that job using their handheld device, even allowing them to obtain customers’ signatures for instant sign-off.

Stock control

When you’re installing and servicing safety and fire protection equipment such as fire alarms, extinguishers and sprinklers, you need to know how much stock you have at any given time. Our stock management software lets you monitor stock levels of all your equipment, spare parts and other products you need to provide a safety and fire protection service, keeping track of what you have sitting in vans as well as products back at base.

Quotes and Invoicing

Keep your accounting simple by sending quotes and invoices directly from Call2Field, which maximises incoming business and lets you know the status of outstanding invoices so that you never miss a payment. Link it with your accounting software for seamless accounting.

Reporting

Make use of our comprehensive reporting suite to keep tabs on how your business is performing, from monitoring your KPIs to assessing the performance of individual engineers.

On-premises or in the Cloud

Whether you’re looking for an office-based solution or need to access it from anywhere (the cloud), we have a solution tailored to your business.

Key Benefits of our Safety & Fire Protection Software

At RedZebra, we’re used to helping safety and fire protection businesses make the most out of their investment in Call2Field service management software.

 

Improved communication

Call2Field enables smooth two-way communication between you and your engineers, allowing you to manage their workloads while making scheduling as efficient as possible.

Save time and money

Call2Field speeds up admin and reduces costs such as mobile bills, freeing up more budget for other areas of your business.

Improved customer service

From customer satisfaction monitoring to a historical record of work carried out that could enable a first-time fix, Call2Field allows you to offer the best possible service to your customers.

Avoid duplication and errors

with Call2Field, you’ll only ever need to input information once, and you’ll never have problems reading poor handwriting.

 

Call2Field’s data input fields can also be customised, allowing you to store information specifically relating to your safety and fire protection installation and maintenance services.

Key Benefits of our Safety & Fire Protection Software

At RedZebra, we’re used to helping safety and fire protection businesses make the most out of their investment in Call2Field service management software.

 

Improved communication

Call2Field enables smooth two-way communication between you and your engineers, allowing you to manage their workloads while making scheduling as efficient as possible.

Save time and money

Call2Field speeds up admin and reduces costs such as mobile bills, freeing up more budget for other areas of your business.

Improved customer service

From customer satisfaction monitoring to a historical record of work carried out that could enable a first-time fix, Call2Field allows you to offer the best possible service to your customers.

Avoid duplication and errors

With Call2Field, you’ll only ever need to input information once, and you’ll never have problems reading poor handwriting.

 

Call2Field’s data input fields can also be customised, allowing you to store information specifically relating to your safety and fire protection installation and maintenance services.

Our office staff & service engineers find the Call2field software user friendly. The RedZebra staff are knowledgeable & helpful.

Eunice Booker

Water Solution

No more lost or damaged job sheets – now we get information back same day with customers signature.

Paul Wilton

Gym Support

The Call2Field software enables us to communicate efficiently with our Field based engineers.

Tony Bosworth

Impact Air Systems