Call2Field is so versatile that it’s being used to streamline business operations across numerous different industries. The client profiles on this page show you how real RedZebra customers use Call2Field in a diverse range of businesses and sectors. Have a read of some of these case studies to find out more about how Call2Field is helping companies like yours to run more smoothly and offer a better service to customers.
When Rational Technical Services UK needed a software solution that would enable them to keep accurate customer histories and generate detailed custom reports, RedZebra’s Call2Field was the natural choice. Read on to find out how Call2Field has helped Rational maintain its high level of service to its portfolio of large clients.
Until six months ago, Pam Green and her administrative colleagues at the London company Technical Services had a particular problem: the need to hold electronic and easily accessible case histories on all Technical Services' customers and equipment and, in tandem, to persuade them to begin asset-tagging: building an electronic record of all their equipment – with model, serial number, location and history – which would be invaluable both for Technical Services' administration and for engineers in the field.
Earlier this year, an engineer from Daltons Wadkin, the Nottingham based supplier of woodworking machinery, was sitting in his van outside a client's premises, completing the job sheet on his tablet, when a member of the client's staff ran out of his office waving Daltons Wadkin's invoice ... not because anything was wrong but because he was so impressed that it had arrived before the engineer had even left the premises!
Keeping track of the work done by field technicians in 83 vehicles spread across the country is no mean feat, as Andy Patterson, who runs the country's leading automotive SMART repair group, knows only too well.
Our office staff & service engineers find the Call2field software user friendly. The RedZebra staff are knowledgeable & helpful.
No more lost or damaged job sheets – now we get information back same day with customers signature.
The Call2Field software enables us to communicate efficiently with our Field based engineers.